Samsung care package does NOT offer a free screen replacement.

My partner took out a phone contract for a Samsung galaxy note 10 plus. It came with a free screen replacement /repair when registering the phone with Samsung care with once off payment. When the time came for a screen replacement due to dropping the phone, Samsung Canal Walk sent us to We Fix It who told us that a payment of R5000 is required by the customer as it will cost R10 000 without having the Samsung care package. Upon taking out the contract, we were not told about the Co payment should we require a screen replacement. It is false advertising and deceiving in order for customers to take out these contracts with a peace of mind that we have a free screen replacement. To future Samsung owners make sure you get full details of the Samsung care package that's offered for "free" which is misguided.