Samsung Care + incorrect documentation

Gave my phone to We Fix to fix my Samsung note 10 +. I registered with Samsung Care + to cover 2 screen repairs at a fixed price. My documentation from Samsung care + ,my IMEI number was only 10 digits and not 15 numbers. I have been in contact with Samsung for 2 weeks and still await my new documentation with my full IMEI number. I cant do business without a phone, its really worrying. Worst service I had in years.