Samsung Care Cover for New Samsung note 10 is all a JOKE!

I purchased the Samsung Note 10 the day it launched on the 23rd August at the Cell C branch at Mall of Africa, the deal came with a Galaxy fit watch and a Samsung Care special for R499. CellC assisted me with the Galaxy Fit watch activation and they could not assist me with the Samsung Care, since then I have been calling Samsung Customer care to assist me, it does not work on the Samsung Members App on the phone, I have just been moved from on consultant to the other, been told I would be called back a million times and not 1 person has called me back - how hard can it be to assist me on activating the Samsung Care policy - I want to give you my R499. if something happens to my phone - and it has no cover - then who will be held responsible for fixing the screen?! I honestly feel like all Samsung cares about is getting the contact, taking my money and doing nothing about it after. why promote the deals and do nothing to assist me in getting it done. I got the phone together with my brother in law and he too till this day has no samsung care cover for his note 10. if this does not get resolved in the next 24 hours - i want to return my samsung note 10 device and i will be moving over to another brand, Im tired of these empty promises and offers!