Samsung Care Centre Floor Manager: ARROGANT, RUDE, PATHETIC

<p>So disgusted by the floor manager at this Centre! I have had my Samsung s7 Edge for 4 months. Firstly, after 3 months my phone screen went completely blank. I took my phone in to Samsung for it to be repaired which they replaced my screen at their cost for my faulty screen. Now, a month later, my battery has expanded leaving my back cover lifting and pulling away from my phone. When I dropped my phone in its cover, the corner had cracked because my phone no longer fitted properly in the cover as the battery was expanded. I am unable to take my phone in so I had arranged for my twin sister to take it in for me. When speaking to the consultant, they admit that it is their fault however, when the manager arrives, he informs my sister that the faulty battery is negligence on my behalf because I use a faulty charger. I ONLY HAVE ONE CHARGER WHICH was provided to me by Samsung themselves when I upgraded. When my sister told him this, he asked her how would she know what charger I use. We still live together and he has the audacity to attack my sister because we are young adults. Now, my battery is behind my screen, and he wants me to use my one free screen repair to repair my screen as removing my led screen may cause my phone screen to crack more?! For a floor manager, he's arrogant and has no clue on how to treat a customer!! Contact me for further details.</p>