SAMSUNG CARE CENTER CANAL WALK NO ONE ANSWERS THE PHONE!!!!

ABSOLUTELY RIDICULOUS THAT NO ONE ANSWERS THE PHONES!!!! YOUR CANAL WALK BRANCH IS PATHETIC!!! ALL THE NUMBERS I HAVE BEEN GIVEN AND NO ANSWER. NOT EVEN YOUR CALL CENTER AGENTS COULD REACH THEM WHEN I CALLED IN TO COMPLAIN! WHAT THE HELL ARE THEY DOING OVER THERE??? I WANT TO KNOW WHERE MY PHONE IS!!!!!