1 reviews | Active since Mar 2015
Samsung care
So first of all am a big Samsung mobile fan and have been with them sins Samsung D900. They always help me if I hade a problem with there devices.
on 18/10/2021 I upgraded to the z flip3 and was very happy with the device. on the same day got a clear view case at the Samsung store as well.
Unfortunately a week ago I notice a small crack appearing in the bottom of the screen. ( This device was never dropped ). The problem I have now is the MTN store wants to send it for assessment at there center in JHB but told me striate the they will say it is physical damage.
As I do have Samsung care on this device they suggested the contact them... or take it to a Samsung store ( the closest one to my town is ****m away ....) So after contacting them on live message (and via email) they also suggested I take the device to a Samsung service center.
Is there no alternative way to send this device for a evaluation at Samsung?
Samsung please help
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM