,Samsung care +

I have pre-ordered my S10 plus and rexeved it beginning of March 2019, i activate my Samsung Cover of R499, which includes x2 screen repairs and x2 battery replacements. I've done so on Friday I received an email stating that a member would call me to activate this cover. No one has called me since, I then went to Menlyn mall, spoke to a samsung consultant and even got a free gift. Re agai arranged for the cover + still haven't heard back of them. I do however have the email to prove that I've app**** for it in March 2019. I had a screen damage in the mean time. I did my part, samsung did false advertising, they dont want to repair my phone and I am going to take legal action against Samsung **********