Samsung Cape Town area, terrible service and support

Samsung South Africa. Please, please, please appoint another representative to the Cape Town area. Liptronics is an absolute disaster and is doing your brand no favor. They do not answer their phones, they do not return emails. I brought a french door refrigerator at Samsung Tygervalley 4 years ago and paid R43000 for it. The ice dispenser keeps on icing up, initial two years was fine. Finally got tired of monthly cleaning and unfreezing. Decided to have it repaired by Samsung, was referred to Liptronics. WHAT A JOKE!! In March, Liptronics responded after weeks of trying to get hold of them. A R2300 repair later and a three month guarantee the problem is still there. Quoted by Liptronics without them seeing the fridge in October after finally getting hold of them since September, paid the full requested amount on the 26th of October on invoice 237170/JC222789. No response to emails or calls. Same issues when my 65" Samsung TV packed up. Ended up trowing it in the bin and buying another brand. I will never ever buy another Samsung product again. What an expensive lesson.