BF
Brendan F
1 reviews | Active since May 2013
27 Jun 2022, 19:13
Samsung can't fix things
I Had my microwave repaired last week hardly used it and yet again it won't work same problem this microwave is less than 8 month old and we can't use it. I want someone in senior position to call me as this is really irritating as I can't use it and it will probably be another 3 weeks again without it while they try again to fix it.
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Replies (2)
Samsung South Africa's replyOfficial
27 Jun 2022, 19:15Good day Brendan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^NM
Samsung South Africa's reply27 Jun 2022, 19:15
Official
Good day Brendan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^NM
Samsung South Africa's replyOfficial
28 Jun 2022, 11:20Good day Brendan,
Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Samsung South Africa's reply28 Jun 2022, 11:20
Official
Good day Brendan,
Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM