FR
Frederick R

1 reviews | Active since Mar 2017

25 Nov 2018, 22:12

Samsung cannot make proper refrigerators

Samsung is not in the business of making proper refrigerators. We bought a Samsung RL67VCPN refrigerator several years ago and it has been a pain in the neck right from the start. The refrigerator freezes up virtually every 3 months, so much so that the bottom interior of the refrigerator is virtually always full of water. This is especially problematic because the vegetable drawers fill up with water, leading to spoiled fruit and vegetables. It takes several hours to remedy the problem each time. If you have better things to do than to spend several hours defrosting a refrigerator every 3 months, DO NOT BUY SAMSUNG.

I have seen YouTube videos describing the exact same problem, so this problem is not just bad luck on our part - it is a design flaw for which Samsung should have declared a recall if they cared for their customers. PATHETIC.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply26 Nov 2018, 06:42
Official
Good day Frederick

 We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
 A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^MC
Samsung South Africa
Samsung South Africa's reply26 Nov 2018, 06:46
Official
 Good day Frederick
Herewith your reference number:    
  ***
 Regards,
SamsungSA:^MC