Samsung Cannot Deliver On Promise

I bought a new washing machine from Metro Home Centre in Midrand and paid Cash. Delivery was on the 30 December 2014 which I received. On the 3rd January 2015 we went for our annual visit for family in Brits and returned on the 10 January 2015. I used the washing machine 6 times since. My washing machine stopped draining water and to spin dry and reported this to Metro Home centre and they referred me back to Samsung. Samsung told me that they would have their service and repair contractors on Friday 13 to have a look at the machine. I arranged with my brother to take off from work and wait for them. They arrived at 17:40 and my brother had left already. I asked Samsung to call their contractors to wait for me. I reached home at 18:00 and the gate security told me they just left. The following Monday the contractors arrived and I asked the **** to open for them. They then found a toothpick in the motor of the washing machine. I never moved with toothpicks to this new house but they found it in my machine. I have asked for pictures and I am still waiting. No reply and they want me to pay for this repairs. I really regret using Samsung. Such a waste of time.