LS
Loretta S
1 reviews | Active since Sept 2023
28 Oct 2024, 16:06
Samsung cannot deliver buds
28Oct24, I'm so unhappy with Samsung. There have absolutely no customer services. I bought 3 Samsung phones in the beginning of Oct and till today they are unable to deliver my buds and my watch. I have called on numerous occasions, even spoke to the manage Itumileng and still no joy I guess the steps is to take the phones back to Telkom. I've paid for my buds and watch and still nothing....
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Replies (2)
Samsung South Africa's replyOfficial
28 Oct 2024, 16:08Good day Loretta
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply28 Oct 2024, 16:08
Official
Good day Loretta
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
LS
Loretta S's updateReviewer Update
30 Oct 2024, 16:14Once again, Samsung does not know what Customer service means. I logged a query and Samsung called me tell me what I could find out in he website.... the question is why was a called. Samsung fails to deliver average customer. In fact the don't know the meaning f customer service. I'm extremely disappointed in Samsungs extremely basic service.
LS
Loretta S's update30 Oct 2024, 16:14
Reviewer Update
Once again, Samsung does not know what Customer service means. I logged a query and Samsung called me tell me what I could find out in he website.... the question is why was a called. Samsung fails to deliver average customer. In fact the don't know the meaning f customer service. I'm extremely disappointed in Samsungs extremely basic service.