Samsung Canal Walk - Terrible customer service and potential **************

Item: Samsung South Africa
Rating: 1
Author: Tyrus G

Many times I have walked into the Samsung store in Century City and the consultants never got up and asked if I wanted assistance. Again yesterday, I walked into the store with the intention of buying the Tab S7 plus for myself and the A72 for my fiancé and the two consultants sat and did nothing. It's strange because as I was leaving a man walked in with two children and the consultants immediately greeted him and asked him if he needs assistance. This leads me to believe that that store is exhibiting signs of **************. I will NEVER take my business to that store!

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

12 Apr 2021, 14:11

Good day Tyrus,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards,
Samsung
NM

Samsung South Africa's reply12 Apr 2021, 14:11

Official

Good day Tyrus,

Tyrus G's updateReviewer Update

19 Apr 2021, 11:46

I received a call last week from Samsung to follow up on this issue and they told me that a regional manager would give me a call (which hasn't happened). Quite disappointing

Tyrus G's update19 Apr 2021, 11:46

Reviewer Update

I received a call last week from Samsung to follow up on this issue and they told me that a regional manager would give me a call (which hasn't happened). Quite disappointing

Tyrus G's updateReviewer Update

20 Aug 2021, 09:41

This issue has still not been resolved!

Tyrus G's update20 Aug 2021, 09:41

Reviewer Update

This issue has still not been resolved!