Samsung Canal Walk

I would like to lodge a formal complaint against Charlotte.

I booked my phone on the 20 August 2017 at Canal walk store and I was told it will take a week for the repairs for the phone.

My phone needed a screen repair and a software upgrade. I was told a software upgrade cannot been done while the screen is broken. When I booked the phone I requested that they do both.

I had to call yesterday to check if my phone is back and I called Charlotte since she is the manager, they informed me that the phone is back at the store at Canal walk my husband had to fetch it because they closed at 6pm.

When I get home I checked my phone screen fixed and I tried to switch on the phone but I was giving me an error. I called Charlotte and informed her about the problem she said I can go to canal walk and I will get her there. She will bring along the technician and we were supposed to have met at 7:30pm at canal walk store. To my surprise she calls at 7.40pm telling me she can’t come because the system is not working and I informed her that the phone is heating up now it’s on and I can’t switch it off. She said she is leaving Tygervalley and I must give her 20 minutes, she didn’t pitch instead she switched off her phone. I waited until 9pm at the store. I’M BEYOND UPSET AND DISSAPPOINTED WITH THE SERVICE I GOT FROM THAT WOMAN. MY PETROL WAS WASTED YESTERDAY TO GO TO CANAL WALK. MY TIME WAS WASTED. My phone is with me and I want it to be fixed ASAP. I even told her I’m tired of using my tablet it’s such a hassle handling that phone. I didn’t have a loan phone with me. I want her to pay for the petrol that I have wasted to come to canal walk. I want this matter to be referred to Alexandra Buckle (MD) I have been trying to call her no response this morning I sent her a sms and no response, CTDI is a contractor to Samsung this is a bad behavior and bad publicity for Samsung. I CAN DESTROY YOUR COMPANY IN NO TIME. TODAY SHE IS NOT ANSWERING MY CALLS FOR WHAT GOOD REASON. I NEED SOMEONE TO CALL ME WORK NUMBER BELOW AND MY CELLPHONE ********** WAITING FOR A RESPONSE I’M GIVING U TWO HOURS TO RESPOND.