Samsung Canal Walk

Item: Samsung South Africa
Rating: 1
Author: Leon J

Bought a new Clearview cover for a Galaxy Note 10. When i got home I opened it only to find that the cover has a minor scratch on it. Not thinking much of it at the time I used the cover for about 2 hours when i noticed that it is damaging the screen protector where the scratch is. I had the screen guard removed and got a new one. When I wanted to return the cover they the Manager told me that is must have been myself who scratched it and they wont replace it. I find this unacceptable and I'm sure that this is not the way to treat loyal Samsung Customers.

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

03 Feb 2020, 12:51

Good day, Leon,

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advice on this matter.

Regards,

SamsungSA:^TM

Samsung South Africa's reply03 Feb 2020, 12:51

Official

Good day, Leon,

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advice on this matter.

Regards,

SamsungSA:^TM

Leon J's updateReviewer Update

06 Feb 2020, 15:45

Shocking response. To say that its not Samsung's problem because the store is only a Samsung acredited store... WOW.

Leon J's update06 Feb 2020, 15:45

Reviewer Update

Shocking response. To say that its not Samsung's problem because the store is only a Samsung acredited store... WOW.