Samsung can't find my phone!

This is my second complaint about the SAME issue.<br> <br> Five weeks ago, I sent my phone for a screen replacement. I was told it would take 2 weeks and they would call when it was ready to be picked up. I waited for the call, and when nothing came through. I went back to Dion Wired (Woodmead) and the guy there told me he would call as soon as he found out what was happening. Three weeks later he STILL doesn't know what's happening AND he has no idea where my phone is! This is really disappointing and a very bad reflection on Samsung. I just hope that if they really have lost my phone, that the correct measures will be taken to compensate me. <br> <br> After this experience I think its time for an iPhone. <br>