jJ
johan J

1 reviews | Active since Oct 2016

01 Dec 2020, 19:22

Samsung can no longer be trusted

Generally I do like Samsung products. I currently own an A71 phone which is great, but I just found out about an old phone of mine which really upset me. When I bought my Note 4 from MTN, they promised me it was a Snapdragon, which it was not. It was an Exynos and I did not want it since I did not trust it. It seems I was right.

After 2 years, the battery began giving problem, so I thought. I bought several batteries, costing me a ton. They all gave the same problem and since they were Chinese and Japanese batteries, I suspected that was the problem, not Samsung.

Now I read that these phones had a serious bug concerning this. This is a widespread problem. Just one problem, Samsung never did anything about this and never admitted it. This is a testimony of bad character.

Samsung you know this phone is faulty, you know this and yet you did nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

How can I ever trust and support you again? Just search for Note 4 crash. Some were helped by an app wake lock, but this only mildly helps, it still keeps on crashing. This is an Exynos problem.

I now spent hours trying out custom roms, but it still is crashing.

This was not a Mickey mouse phone, it was your flagship. Shame on you Samsung. You are beginning to be worse that Apple!!!!!!!!!!!!!!!!!!!!!!!!!

But allas, you will not reply..........

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply01 Dec 2020, 19:26
Official
 Good evening Johan,  

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Regards 
Samsung ZA
SS