SM
Sello M
1 reviews | Active since Jan 2023
19 Jun 2024, 08:56
Samsung Camera failed defect
I have been a loyal customer of Samsung galaxy phones since the Samsung Galaxy S4 to Samsung Galaxy S22 Ultra. I am not happy with the camera failed phone and I started to notice it from Samsung Galaxy S21 plus, S22 plus and now S22 Ultra. I tried all the troubleshooting I can find on the web, tech advice. It is still having a problem.
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Replies (2)
Samsung South Africa's replyOfficial
19 Jun 2024, 08:57Good day Sello
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply19 Jun 2024, 08:57
Official
Good day Sello
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
SM
Sello M's updateReviewer Update
20 Jun 2024, 09:02Good morning,
I had a call from Samsung call agent to discuss the warranty and guarante of the device and to my unexpected call, I simply couldn't recall the date of the purchase for the device. The first device [Samsun Galaxy 21 plus, 256GB, 2 sim card, IMEI number ***, ] was purchased on the 21 April 2021 which was ****** on the 09 June 2022 at 13h57 and was the device was blacklisted. That is the phone that the Samsung operator called me in questioned. The phone was replaced with Samsung Galaxy S22 plus, which also was a new device and had a same problem with previous device. Unfortunately the phone got ****** when I had a car acciden on the 19 December 2022 and it was replaced with the curren device that I am using Samsung Galaxy S22 Ultra and it was given by my insurance in February 2023. The new device is not yet 24 months old, and the problem keeps on persistently occurring at present.
It's not about bring the phone to Samsung repair centre for diagnosis and it is about the brand that keeps on having the same problem on the different product. I have purchase a Samsung A34 in April 2024 and I am wondering whether it will also experience the same problem of camera failure in the near future.
Fix your problem before shipping product that will experience sooner and expect the customer to come to Samsung Repair Centre on the same problem.
Kind regards
Sello Molekoa
I had a call from Samsung call agent to discuss the warranty and guarante of the device and to my unexpected call, I simply couldn't recall the date of the purchase for the device. The first device [Samsun Galaxy 21 plus, 256GB, 2 sim card, IMEI number ***, ] was purchased on the 21 April 2021 which was ****** on the 09 June 2022 at 13h57 and was the device was blacklisted. That is the phone that the Samsung operator called me in questioned. The phone was replaced with Samsung Galaxy S22 plus, which also was a new device and had a same problem with previous device. Unfortunately the phone got ****** when I had a car acciden on the 19 December 2022 and it was replaced with the curren device that I am using Samsung Galaxy S22 Ultra and it was given by my insurance in February 2023. The new device is not yet 24 months old, and the problem keeps on persistently occurring at present.
It's not about bring the phone to Samsung repair centre for diagnosis and it is about the brand that keeps on having the same problem on the different product. I have purchase a Samsung A34 in April 2024 and I am wondering whether it will also experience the same problem of camera failure in the near future.
Fix your problem before shipping product that will experience sooner and expect the customer to come to Samsung Repair Centre on the same problem.
Kind regards
Sello Molekoa
SM
Sello M's update20 Jun 2024, 09:02
Reviewer Update
Good morning,
I had a call from Samsung call agent to discuss the warranty and guarante of the device and to my unexpected call, I simply couldn't recall the date of the purchase for the device. The first device [Samsun Galaxy 21 plus, 256GB, 2 sim card, IMEI number ***, ] was purchased on the 21 April 2021 which was ****** on the 09 June 2022 at 13h57 and was the device was blacklisted. That is the phone that the Samsung operator called me in questioned. The phone was replaced with Samsung Galaxy S22 plus, which also was a new device and had a same problem with previous device. Unfortunately the phone got ****** when I had a car acciden on the 19 December 2022 and it was replaced with the curren device that I am using Samsung Galaxy S22 Ultra and it was given by my insurance in February 2023. The new device is not yet 24 months old, and the problem keeps on persistently occurring at present.
It's not about bring the phone to Samsung repair centre for diagnosis and it is about the brand that keeps on having the same problem on the different product. I have purchase a Samsung A34 in April 2024 and I am wondering whether it will also experience the same problem of camera failure in the near future.
Fix your problem before shipping product that will experience sooner and expect the customer to come to Samsung Repair Centre on the same problem.
Kind regards
Sello Molekoa
I had a call from Samsung call agent to discuss the warranty and guarante of the device and to my unexpected call, I simply couldn't recall the date of the purchase for the device. The first device [Samsun Galaxy 21 plus, 256GB, 2 sim card, IMEI number ***, ] was purchased on the 21 April 2021 which was ****** on the 09 June 2022 at 13h57 and was the device was blacklisted. That is the phone that the Samsung operator called me in questioned. The phone was replaced with Samsung Galaxy S22 plus, which also was a new device and had a same problem with previous device. Unfortunately the phone got ****** when I had a car acciden on the 19 December 2022 and it was replaced with the curren device that I am using Samsung Galaxy S22 Ultra and it was given by my insurance in February 2023. The new device is not yet 24 months old, and the problem keeps on persistently occurring at present.
It's not about bring the phone to Samsung repair centre for diagnosis and it is about the brand that keeps on having the same problem on the different product. I have purchase a Samsung A34 in April 2024 and I am wondering whether it will also experience the same problem of camera failure in the near future.
Fix your problem before shipping product that will experience sooner and expect the customer to come to Samsung Repair Centre on the same problem.
Kind regards
Sello Molekoa