Samsung Call Centre Is the WORST In South Africa

Although quite a BIG BRAND, Samsung South Africa are amongst the WORST Call Centres in South Africa. Tried to Call them on 0 ********** . IVR kept me on hold for 15 minutes. Tried Chatting to them but their Chat platform REFUSES to accept a perfectly valid Cell C phone number. Also tried international code +27 but it doesn't work! Samsung is a very PROFITABLE Company. They make enough money in RSA for them to properly staff a Call Centre. Therefor, I suggest there SHOULD be a new law in Mzansi (RSA for the uninitiated). Any Company that makes customers wait for more than 10 minutes SHOULD PAY FOR THE PHONE CALLS THEMSELVES BY LAW. I bet you, we'll immediately see IMPROVED Customer Service bcoz these Companies care for money and NOTHING else. You and me are at the bottom end of the pile! This thing of Samsung cutting costs by under-staffing the Call Centre is sh*ty service, proper BS. I'll not stand for it. I have spent a helluva lot of money buying their devices. I've also spent a helluva lot trying to call them! I can't chat to them, which means I STILL have to spend a helluva lot attempting to contact them by calling AGAIN, and be kept on hold for hours! Hah nxaa man