SAMSUNG CALL CENTRE IS ABSOLUTELY HELPLESS

I'm extremely ****ed off and I won't apologise for my language. I have been phoning Samsung for the last 3 weeks, and still have not had any joy. I was told that my documentation for the promotional TV was ********** and needed to resubmit documents, which was done as requested. Thereafter I was told that I need to wait 48 hours for a response, this bull**** story was repeatedly said to me every time I called in in the last 3 weeks. Today alone I made 6 phone calls and after holding on for about 20 mins on my own airtime I get told that the Verification department busy on the line they will contact me back with in the course of the day. I have complained about this and still have no joy. I'm on the point where I want to personally shove this TV where the sun can't shine. I hope this message will get to management and that my complaint will be resolved as soon as possible. Just the other day a lady called me to rate the service and I gladly gave you guys a 10 out of ten, but I promise you now that I will not give that ever again. I will also be posting this exact message on Hellopeter and I also expect some feedback from senior management as the staff at the call centre clearly cannot provide me with the help I require. I also suggest that management starts to intervene and follow up on problems. I've honestly had it past the bareable limit with Samsung. I have also made 15 calls to Samsung in the last 3 weeks, just for interest sake. I expect a call from you tomorrow if you are really worried about customer satisfaction.