CVDM
Claire Van Der Merwe
1 reviews | Active since Sept 2010
13 Jan 2021, 11:18
Samsung call centre
I bought a galaxy note 20 through vodacom when they had the deal that you get a TV free, I have been in contact with the call centre more than 3 times and each time I am promised my query will be attended to and I will get a call and that never happens, the last call I was advised that they will lodge my complaint and send me a reference and provide feedback in 24 hrs ... that was a week ago, please can someone call me this is just unacceptable service
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
13 Jan 2021, 11:48Good Day Claire,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply13 Jan 2021, 11:48
Official
Good Day Claire,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's replyOfficial
13 Jan 2021, 14:27Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply13 Jan 2021, 14:27
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
CVDM
Claire Van Der Merwe's updateReviewer Update
19 Jan 2021, 11:01So samsung refuses to give me the TV as i dont have a TV license in my name but I have submitted the TV license in the name of the person I live with this is ridiculous that this cannot be accepted and I am being forced to purchase another TV license for the sake of getting the TV as part of the vodacom promo with Samsung and still no one from Samsung can even bother to call me even after logging numerous complaints with Samsung call centre and even after using this platform , so basically Samsung just couldn't care!
CVDM
Claire Van Der Merwe's update19 Jan 2021, 11:01
Reviewer Update
So samsung refuses to give me the TV as i dont have a TV license in my name but I have submitted the TV license in the name of the person I live with this is ridiculous that this cannot be accepted and I am being forced to purchase another TV license for the sake of getting the TV as part of the vodacom promo with Samsung and still no one from Samsung can even bother to call me even after logging numerous complaints with Samsung call centre and even after using this platform , so basically Samsung just couldn't care!