Samsung Call backs never happen

Called Samsung last week, spoke to Linda she said complaints department handling my issue, specifically Felicia, left message for Felicia to call back no call. I called back was told Felicia is of work sick, Beauty is handling her issues, told Beauty will call back, no call. Tried calling today can't get through.

Going over six months on my TV which is covered by Samsung Signature 5 Year Warranty you think you would get better service when you buy an item in this price range.

I think this matter should be escalated to a manager by now.

VOC ***