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Busisiwe M
1 reviews | Active since Dec 2024
09 Dec 2024, 17:46
Samsung
My name is Philangenkosi im using a friend's account since I don't have a phone, my phone is permanently blocked by Samsung since it rejected my password when i ask for assistance they telling me to go to Nelspruit which cost R600 i ask them to book in my phone to fix the problem since its not my fault but their phone which is on contract and im still paying.
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Replies (2)
Samsung South Africa's replyOfficial
09 Dec 2024, 17:47Good day Busisiwe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply09 Dec 2024, 17:47
Official
Good day Busisiwe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
BM
Busisiwe M's updateReviewer Update
09 Dec 2024, 20:10Ill wait for your reply thanks to hello Peter ihope ill be helped
BM
Busisiwe M's update09 Dec 2024, 20:10
Reviewer Update
Ill wait for your reply thanks to hello Peter ihope ill be helped