RC
Roland C

1 reviews | Active since Jul 2018

31 Dec 2018, 09:07

SAMSUNG BUY&GET REWARDS

I BOUGHT A FRIDGE ON 23 NOVEMBER 2018. ROPED IN ON THIS R 4000.00 RAND VOUCHERS. I HAVE SENT SMS TO THE NUMBERS PROVIDED,WAITING ON A LINK TO BE SENT, HAD TO PHONE TO HEAR WHAT IS HAPPENING TO MY LINK , EVENTUALLY RECIEVED THE LINK THEN THEY CANNOT MAKE OUT THE DATE... ON INVOICE.... THEN GIVE ME A RUN OF THE MILL BULL**** ANSWER. BATTLE TO GET THE IMAGE RESENT AND UPLOADED... PHONE CALL YET AGAIN TO 087......... EVENTUALLY GET THE UPLOAD DONE, KUDO,S....?? NOW HOW LONG DO I HAVE TO WAIT...... OH THAT WILL TAKE ANOTHER COUPLE OF DAYS....??? MORE THAN A MONTH AND 1/2 LATER........ AND STILL NO CLOSER TO USING MY VOUCHERS?? IF I KNEW THIS I WOULD NOT HAVE GONE FOR THIS PRODUCT. SO FOR MAKRO AND SAMSUNG NO WELL WISHING FOR THE NEW YEAR........2019. NEXT I WOULD NOT BE ABLE TO USE MY VOUCHER FOR MR DELIVERY. MOST PROBELY NOT IN MY AREA.. LET US SEE SAMSUNG WHAT YOU CAN DO.... THIS WILL DETEMINE MY PATH FUTHER WITH SAMSUNG AND IT'S PRODUCTS.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply31 Dec 2018, 09:20
Official
Good day  Roland 

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^TM 
Samsung South Africa
Samsung South Africa's reply31 Dec 2018, 09:37
Official
 
Good day Roland 

Herewith your reference number:    

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Regards,
SamsungSA:^TM