Samsung Buy&Get Promotion

Samsung Buy&Get Promotion initiated January 2022 expected to receive monthly vouchers redeemable from Dischem SA 1st April 2022 there was a duplication of Voucher numbers and I was unable to redeem my voucher. To date 30th May 2022 I have not received my voucher, I contact the call centre as their return email indicates contact the Queries Department telephonically and all I get told is I must wait they have no fixed time frame of when I will receive my voucher, pathetic service not sure how to escalate this concern and have the issue resolved. Written numerous emails still no response! Samsung contact numbers for the Buy&Get Promotion *** alternate ***

Sash Naidoo <***> Thu, May 26, 10:08 AM (4 days ago) to queries, redemptions

Dear Queries Department,

Once again I was contacted by Dumi following my email communication of the 16th May '22 indicating a 48 hour response to obtaining my voucher for April 2022 and thereafter by Ameen apologizing for not having a positive response after 48hrs indicating Dischem has faltered.

So to date I still have no voucher???????? Suggestion is Samsung give me 8 months of Dischem Vouchers or one complete voucher to the value of R4000.00 and resolve this issue!

Very disgruntled by the unprofessionalism of this issue.

Yours faithfully, Sash Naidoo Customer Richards Bay

---------- Forwarded message --------- From: Sash Naidoo <***> Date: Mon, 16 May 2022, 23:06 Subject: Concerned customer April Voucher not received to date 16/05/22 - Reference *** To: <***>, <***>

Dear Samsung Buy and Get Queries Department,

I have contacted yourselves since the 2nd week of April 2022 to date indicating I have not received my April Voucher reference number ***.

I have spoken to M/S Naadia Vermaak, Mr Nkosinathi, M/S Wassima and I even received e-mails indicating I need to contact the Queries Department telephonically which I did. To date I have not had the privilege of using my Dischem Voucher of R500.00

I was told by all three personnel mentioned above customers received vouchers on the 29th April 2022 but I was not one of them and my query has been escalated to the Team Leader (whom I am never allowed to speak to). What I did get told is the voucher will be sent via sms but there is no time frame at all, Dischem is at fault regarding duplicate vouchers issued in April.

I should not be calling every day of the week to beg for what is rightfully mine as a customer.

I purchased an expensive product from Hirsch's Ballito in December 2021 of which there was an attractive Samsung buy and get offer. I am fully entitled to the vouchers every month as this is part of a promo offer.

Kindly honour what is rightfully mine as a customer.

I await your prompt response.

Yours faithfully, Sash Naidoo Customer Richards Bay (KZN)