1 reviews | Active since Dec 2017
Samsung Buy&Get
I have always been a Samsung devotee, but I have been so deeply disappointed by the latest promotion they ran. The Samsung Buy&Get promotion ran last year and seeing that I needed a new fridge, I thought it well to get a new Samsung one. So excited because it came with a reward. I read the pamphlet and followed the instructions as set out.
After waiting for 10 days (as stated in the information provided) it found it strange that I wasn't contacted as of yet, despite mailing them in advance. On the 11th working day, I contacted them again to make sure that I would be getting my promised gift, to my disappointment the consultant informed me that she needed more information from me. I sent her the same two photos that I attached on my original application but she said I would have to wait another ten working days. Today I have been waiting 21 working days and I haven't heard anything from Samsung regarding the status, I have sent numerous emails, with no reply.
This must be the worst customer service experience I have ever had!!! They just don't reply.
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SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA