1 reviews | Active since Jan 2013
Samsung - Buyer Beware
Let me start off by saying that a 1star rating was, unfortunately, the lowest that the system allows me to give.
I purchased a Samsung QLED television on 2020/05/31. According to their website, it has a 24month warranty. It is needing its SECOND repair, after the first was when the unit was exactly 1 year old. This set qualifies for onsite repairs and the previous time took a while before the Technician came to our house.
This time around, after not hearing from anyone for at least 2 weeks, the Technician attempted to make a last-minute appointment, which we couldn't make, as we were heading out of town. Since then, I have had to send a few e-mails, just to get a phone call today to tell me that the Technician has a backlog and may she schedule him for 4th January.!? No amount of arguing the fact that we have been waiting 6 weeks, and we should be put higher up on his list, did anything to convince her.
Perhaps THIS will help.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
All the right words about just how they understand the inconvenience caused and apologise (although it's a matter of reading it off a script or reciting from memory, with no real emotion), but No action to back it up.
Despite the HelloPeter complaint, nothing changed.
So, by the time that the Technician is supposed to arrive, it would be nearly 6 weeks since the matter was first reported.
All the right words about just how they understand the inconvenience caused and apologise (although it's a matter of reading it off a script or reciting from memory, with no real emotion), but No action to back it up.
Despite the HelloPeter complaint, nothing changed.
So, by the time that the Technician is supposed to arrive, it would be nearly 6 weeks since the matter was first reported.