SS
Sizwe S

1 reviews | Active since May 2018

30 May 2018, 20:45

Samsung buyandget

Samsung buyandget is a ******* to say the least, its just a marketing gimmick used to get us the customers to buy their products. I've been trying to redeem this voucher that i received from them of a 2nights weekend getaway but to my disappointment i received a message saying "This promotion is not available for your selected dates, please use the calendar to search for other dates, or alternate hotels" I've tried choosing different dates as i was told that the booking must be 28days prior but still i got the same message. I tried calling them and they explained that its peak season and that accomodation was unavailable. I called again and i was told some story that i chose 1 night instead of 2night and i did exactly as they advised and still no luck. To think that the only reason i bought their product was because of this damn buyandget voucher. Samsung Its a ******* company.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply31 May 2018, 08:28
Official

This is to acknowledge receipt of your complaint.

Kindly note the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team