Samsung Buy if you want to replace in 5years

I am writing to share my disappointing experience with Samsung’s products and customer service. Five years ago, I invested a significant amount in a high-end Samsung television and a Harman Kardon-branded soundbar. I chose these products based on the reputations of both brands and the benefit of ecosystem compatibility. When investing in premium electronics, I expect a lifespan far exceeding five years. In December 2025, both my television and soundbar failed simultaneously. The television developed a "black screen" issue. Samsung’s support was unhelpful, claiming the unit was too expensive to repair and offering no further assistance or replacement options. Fortunately, I was able to find an independent technician who repaired it at a minimal cost. The soundbar, however, remains non-functional due to a defective component that connects to the subwoofer. When I contacted the Samsung Service Centre, I was informed that the necessary part has been discontinued because keeping it in stock is not "cost-effective." Furthermore, the service centre refused to provide the specific part number so that I might source it independently, and the retail store declined to provide a formal email address for lodging a complaint. As a result of this poor after-sales support and the lack of spare parts for premium equipment, I have lost all confidence in the brand. I will no longer be purchasing Samsung products. I recently outfitted my kitchen with Bosch appliances specifically because of their superior reputation for customer service and long-term support. You have an eco repair service which is clearly a farce