DR
Debbie R
1 reviews | Active since Dec 2022
03 Jan 2024, 20:18
Samsung Buy & Get voucher
I am disappointed in Samsung and there promo and there admin/help people. I bought a Samsung washing machine at Centurion Macro, this machine came with a Samsung promo voucher and I'm disappointed in them. First they put the ID number wrong on there system. Then when you call them, they take for ever to come up with a solution and they used all my airtime. And what a surprise I'm still struggling with the same problem and they don't even bother to come back to me on this. Don't buy there products with there voucher promotions. It's all lies and one big headache.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
03 Jan 2024, 20:19Good day Debbie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply03 Jan 2024, 20:19
Official
Good day Debbie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
DR
Debbie R's updateReviewer Update
15 Jan 2024, 11:42I'm really dissatisfied with the service I got from Samsung Buy & Get department. Like in really, I am still struggling to use my voucher. The voucher I got from buying Samsung washing machine. Nothing has been fixed nor sorted out. I'm struggling to get hold of the lady who assisted me in the first place. She said she will get back to me and still nothing is happening. Samsung empty promises, I regret that I had bought the Samsung washing machine.
DR
Debbie R's update15 Jan 2024, 11:42
Reviewer Update
I'm really dissatisfied with the service I got from Samsung Buy & Get department. Like in really, I am still struggling to use my voucher. The voucher I got from buying Samsung washing machine. Nothing has been fixed nor sorted out. I'm struggling to get hold of the lady who assisted me in the first place. She said she will get back to me and still nothing is happening. Samsung empty promises, I regret that I had bought the Samsung washing machine.
DR
Debbie R's updateReviewer Update
15 Jan 2024, 12:34After many struggles and frustration with this voucher and Samsung it vinaly came right. I'm still disappointed in this process. Samsung you really must work out something that works faster and much better than what I just went through. Yet I only got one part off the voucher. Samsung you still owh me two vouchers.
DR
Debbie R's update15 Jan 2024, 12:34
Reviewer Update
After many struggles and frustration with this voucher and Samsung it vinaly came right. I'm still disappointed in this process. Samsung you really must work out something that works faster and much better than what I just went through. Yet I only got one part off the voucher. Samsung you still owh me two vouchers.