Samsung Buy & Get ****!!!

My problem is still not sorted. December it will be a year!!! Someone was gonna call me back, but till date I haven's spoken to anyone yet.

Samsung Buy & Get ****!!! This is a ****!!! Follow up from my previous message as this is still not resolved 100%.

I eventually managed to get a link and was able to get my first Sorbet voucher for Sorbet on 14 February 2020, since then I didn't hear anything again. I called the call center again last week and the lady told me that I was supposed to use the same link over and over again to activate the following vouchers, nobody told me this so I didn't do it for 14 March, 14 April or 14 May and she told me well in that case, I simply lost those vouchers. How is that even possible, if I was told I'm getting R4000 Sorbet voucher, then had to hear it was divided between 12 months, then had to wait 2 months for my first one and then loosing R900???, I also told the lady I don't have the link anymore and she said she will send it again but I still haven't received anything.

How can Samsung associate themselves with ******** people like this just so we buy their product???

This was my first message on here...

This is ****!!! I bought a washing machine in the middle of December 2019 from Game Fourways on the Buy & Get Promotion. The sales person made it sound so nice yet this is not what we are getting. Please note, this was not actually the machine OR Make I wanted, but because of the promotion, I decided to buy it, and yes it turned out to be a **** machine. Firstly he didn't say anything that the Sorbet vouchers will be divided in 12 months, I only found that out after purchasing the machine. Anyway, we immediately started the process when the machine was delivered the next day, but every time there is something else we need to do, first we had to resubmit the photos, and what a mission, because I have to keep following up, using unnecessary airtime, holding on forever just to see if it was actually received. Then I had to fill in some form and email that too, again, no confirmation whether it was received. When I called a week later the lady told me I have to wait 10 days to see if they received the email, *** 10 day just to find out if the email was received!!!!!!!!!!!! I insisted that she find out and I kept holding and she just cut the line eventually. I've called so many times and then the line gets cut. I am highly frustrated as it is now almost 2 months later and I haven't had any vouchers yet to use. How can you advertise like this but not follow through? I can expect this type of service from no name brands, but SAMSUNG???