Samsung Buy & Get : Same Same. Nothing Different.

Item: Samsung South Africa
Rating: 1
Author: Loryn H

Dear Samsung South Africa,

I am once again posting on Hello Peter, after having to follow up yet again on the overpromised and undelivered expectations of the Samsung Buy and Get vouchers.

We received ours in February (after a month long challenge of back & forth) and when following up with at first a rather helpful consultant, Nadia in the Redemptions Department on the 9/03 - the reply email I got from her on the 11/03 was to please call Samsung Buy and Get? Needless to say I have had no reply to my short but definitely not sweet reply to her mail to date.

In a 21 day lock down, I now have time to take it further and I will, with a well known and experienced Consumer Journalist for review. And don’t you use the excuse of the lock down - that was introduced in the 26/03. Your promo was launched in December 2019.

Regards Loryn

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

31 Mar 2020, 07:34

Good day We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. A senior customer service executive will contact you with further advise on this matter. Regards,SamsungSA:^SS

Samsung South Africa's reply31 Mar 2020, 07:34

Official

Loryn H's updateReviewer Update

31 Mar 2020, 08:45

Thank you Samsung South Africa.
Same complaint, some generic automated response.

Loryn H's update31 Mar 2020, 08:45

Reviewer Update

Thank you Samsung South Africa.
Same complaint, some generic automated response.

Loryn H's updateReviewer Update

31 Mar 2020, 18:37

Same story and nobody ever makes contact. I constantly keep having to follow up. I've reported you to Consumer Watch Wendy Knowler. I'm sure she'll be in touch along with complaints logged on other social media platforms with regards to your lack of follow through on a "campaign".

Loryn H's update31 Mar 2020, 18:37

Reviewer Update