Samsung Buy & Get Promotion - What a Sham!

In December 2020, I wanted to buy a washing machine and a dishwasher. The salesman at Tafelberg Furnishers advised me that if I bought the washing machine (R10,500) I would qualify for a R3,000 voucher which I could use on the online store for the dishwasher. Perfect! I registered my washing machine and received the Buy & Get Voucher. The problem came when I tried to purchase the dishwasher. I wanted the Waterwall. Not only was this not listed but the only dishwasher listed on the online store was not in stock. On 17 December, I called the number on the email *** with my voucher to find out how I should go about ordering the Waterwall Dishwasher. The gentleman who assisted me suggested that I call the estore directly as the estore was experiencing stock problems and gave me the number to call. When I called the estore, the lady who assisted me asked me to email the model number through to *** so that the estore can find stock. I did this. Despite numerous follow-ups that proved to be singularly unsuccessful. I complained on Facebook – that too was unsuccessful. Nichole who initially responded promptly was not able to deal with my complaint nor did she give me any feedback but told me on a number of occasions to “bear with us”. She suggested I telephone the above number and email my complaint to *** which I did. I did get an acknowledgement from that email address and was informed that they “have the matter escalated to the rightful person or department for further assistance. Please wait for feedback.” Other than the first time I called the above telephone number in December, it was not answered again. It rang a number of times and disconnected. A lady called Boitelo telephoned me about the voucher on 13 April 2021 (her number is ***). She promised to investigate my complaint and get back to me. 5 months later I am still waiting despite 3 follow ups! The website suggests emailing ***. This I did and 2 reminders later do not even have an acknowledgement. I am extremely disappointed. Not only because of the atrocious service that I have received but I feel that I have been completely misled. At no time did the sales person at Tafelberg Meubels or the Samsung Buy & Get promotional literature indicate that the online store contained what appears to be redundant stock. I think it is reasonable to expect that the online store would have stock of the latest appliances. Between December and just recently there was only one dishwasher listed on the online store; I already have one similar to that and it is substandard to what I want (rated 1 out of 5 stars) and there was no stock. When the voucher expired on 12 March 2021 there was still no stock of that dishwasher. I see that there is now (9 months later) one dishwasher in stock in the estore and it has a 2 rating! I have a beautiful washing machine that I absolutely love, an invalid voucher for R3,000 and a very bitter taste in my mouth! We are huge Samsung supporters and all our appliances in our home and guesthouses are Samsung, my husband and my cellphones for more than a decade have been Samsung but I never ever thought I would see service from anyone (let alone Samsung) as dismal as this. I have been in customer services for the whole 40 years of my working life and I have never left a complaint unattended.