CS
Co S
1 reviews | Active since May 2011
27 Feb 2024, 21:40
Samsung Buy & Get promotion problem
I bought a Samsung fridge from Game in Centurion in Dec 2023. The product qualifies for Samsung Buy & Get promotion, but during the registration it would not accept my serial number. With only 2 days left before the registration window closes, I feel done in, because it was one of the reasons for buying it.
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Replies (2)
Samsung South Africa's replyOfficial
28 Feb 2024, 08:03Good day Co St,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply28 Feb 2024, 08:03
Official
Good day Co St,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
CS
Co S's updateReviewer Update
04 Mar 2024, 11:19I am writing to express my dissatisfaction with the handling of my recent experience with the Samsung Buy & Get promotion. I purchased a Samsung fridge from Game in Centurion, specifically with the expectation of availing the benefits offered by your promotion.
Despite my earnest attempts to register for the promotion within the specified time frame, I encountered significant hurdles. Notably, the registration system consistently rejected my serial number, rendering me unable to proceed with the registration process. Despite reaching out to Samsung South Africa before the registration window closed, the support provided was insufficient, resulting in my inability to register for the promotion. Specifically, despite receiving assistance on Thursday, the last day of the registration window, calls to the Buy & Get department went unanswered, which resulted in missing the registration window.
To your credit, attempts were made to address the issue and this is appreciated, but I find it disingenuous that the Buy & Get department attempted to attribute the failure to register to my purported failure to continue entering the rejected serial number repeatedly, completely ignoring the fact that they were not available to handle my query while there was still time. This is compounded by the fact that the fault initially lay with their system's rejection of my serial number, a failure for which no accountability has been acknowledged.
To your credit, attempts were made to address the issue and this is appreciated, but I find it disingenuous that the Buy & Get department attempted to attribute the failure to register to my purported failure to continue entering the rejected serial number repeatedly, completely ignoring the fact that they were not available to handle my query while there was still time. This is compounded by the fact that the fault initially lay with their system's rejection of my serial number, a failure for which no accountability has been acknowledged.
While I acknowledge and respect the terms and conditions of your promotion, I must express my disappointment with the inefficiency, rigidity, and lack of accountability evident in the registration process and subsequent support provided by Samsung South Africa.
I trust that Samsung values its customers and strives to ensure a positive experience with its promotions. In light of this, I kindly request a review of my case and consideration for an alternative resolution that acknowledges the challenges I faced in attempting to register for the promotion.
I appreciate your attention to this matter and look forward to your prompt response.
CS
Co S's update04 Mar 2024, 11:19
Reviewer Update
I am writing to express my dissatisfaction with the handling of my recent experience with the Samsung Buy & Get promotion. I purchased a Samsung fridge from Game in Centurion, specifically with the expectation of availing the benefits offered by your promotion.
Despite my earnest attempts to register for the promotion within the specified time frame, I encountered significant hurdles. Notably, the registration system consistently rejected my serial number, rendering me unable to proceed with the registration process. Despite reaching out to Samsung South Africa before the registration window closed, the support provided was insufficient, resulting in my inability to register for the promotion. Specifically, despite receiving assistance on Thursday, the last day of the registration window, calls to the Buy & Get department went unanswered, which resulted in missing the registration window.
To your credit, attempts were made to address the issue and this is appreciated, but I find it disingenuous that the Buy & Get department attempted to attribute the failure to register to my purported failure to continue entering the rejected serial number repeatedly, completely ignoring the fact that they were not available to handle my query while there was still time. This is compounded by the fact that the fault initially lay with their system's rejection of my serial number, a failure for which no accountability has been acknowledged.
To your credit, attempts were made to address the issue and this is appreciated, but I find it disingenuous that the Buy & Get department attempted to attribute the failure to register to my purported failure to continue entering the rejected serial number repeatedly, completely ignoring the fact that they were not available to handle my query while there was still time. This is compounded by the fact that the fault initially lay with their system's rejection of my serial number, a failure for which no accountability has been acknowledged.
While I acknowledge and respect the terms and conditions of your promotion, I must express my disappointment with the inefficiency, rigidity, and lack of accountability evident in the registration process and subsequent support provided by Samsung South Africa.
I trust that Samsung values its customers and strives to ensure a positive experience with its promotions. In light of this, I kindly request a review of my case and consideration for an alternative resolution that acknowledges the challenges I faced in attempting to register for the promotion.
I appreciate your attention to this matter and look forward to your prompt response.