Samsung Buy Get Promotion poorly executed

I purchased a Samsung refrigerator in December 2015 whilst the Buy get promotion was running. In December I contacted the company managing the promotion and completed the necessary forms to make use of the hotel option of the promotion for February 2016. After twice corresponding by email to make my hotel selections, I was told that my choices weren't available for the days selected. Each time a selection is made forms need to be completed. The response time to my emails took approximately 7 to 10 days and each time, there was no availability. The 3rd time I emailed my new hotel choices, I addressed the slow response time and the fact that a form needs to be completed each time. It is more productive when a customer provides dates and an area for the hotel, that the consultant comes back with options otherwise one will never find a hotel for the 2 nights that I am interested in. My last email with my choices was sent on 19 Jan and the days I was interested in are long past. I still have not received a response to date to my email. Do not run a promotion if your intention is to frustrate the customer into not using it. Do not run a promotion if your team cannot execute.