jj
johnstone.dee johnstone.dee

1 reviews | Active since May 2016

11 Nov 2020, 13:22

Samsung Buy & Get promotion Discriminates against SME's

I bought 2 devices from MTN on an upgrade 6 November 2020. I then proceed to claim their "Buy & Get" promotion. Only to be told i don't qualify cause their terms and conditions state that Business don't qualify.

According to their terms and conditions: "Who may enter:

3.1 All participants must:

3.1.1 be citizens of the Republic of South Africa and/or a legal residents of the aforesaid country;

3.1.2 must be currently residing in the Republic of South Africa at the date of the commencement of the Promotion Period;

3.1.3 must be a natural person and be at least 18 (eighteen) years old at the date of the commencement of the Promotion Period; and"

So according to Samsung I am not a Natural person. I am an SME. The sole director and i don't have employees.

Samsung is discriminating against me and all other Businesses out there especially the small businesses. I have just lost out on R2000 worth of vouchers.

To add to this even MTN staff had no idea this promotion was not open to Businesses.

Also what happens if a Business buys a new fridge or TV or any other product that "should" allow then to be able to claim, but Samsung says you don't qualify cause you are a business. I as an SME needs to declare my purchases.

I am not impressed with this ************** by Samsung.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply11 Nov 2020, 13:56
Official
 
Good day, Dee

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Regards 
Samsung ZA
SS
jj
johnstone.dee johnstone.dee's update17 Nov 2020, 15:55
Reviewer Update
Good day,

As per South African Law, below applies

A WHO OR WHAT IS A LEGAL SUBJECT? The term “legal subject” can be defined as a bearer of juristic competencies, subjective rights (with the inherent powers or entitlements) and legal duties.2 In South African law there are two categories of legal subjects: (i) natural persons and (ii) juristic persons. All human beings are referred to as natural persons and are thus legal subjects. Juristic persons, however, can be defined as certain associations of natural persons, such as companies and universities. 3 They are viewed as entities and are also considered to be “persons” and thus legal subjects in terms of the law.
https://www.ru.ac.za/media/rhodesuniversity/content/law/documents/courseoutlines2018/Introduction_to_Law_-_JR.pdf
As per attached website.

I await your response accordingly.