CS
Chantell S
1 reviews | Active since Sept 2016
06 Jul 2022, 11:31
SAMSUNG BUY & GET IS A ****!
In 2021 during the Samsung Buy & Get campaign, we purchased numerous items as part of the promotion. All of the items were submitted via the correct channels, which did not work. We have, during the past 8 months, phoned Samsung COUNTLESS times for the applications to be approved and have, to date, not received our rewards. I am now DONE phoning and sending emails regarding this issue. I want my rewards TODAY or I am escalating this issue to social media and news networks.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
06 Jul 2022, 11:44Good day Chantell ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply06 Jul 2022, 11:44
Official
Good day Chantell ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
CS
Chantell S's updateReviewer Update
08 Jul 2022, 12:16Someone from Samsung phoned me yesterday whilst I was busy so I asked that they phone me back at 09:00 this morning. No call and it's 12:15.
CS
Chantell S's update08 Jul 2022, 12:16
Reviewer Update
Someone from Samsung phoned me yesterday whilst I was busy so I asked that they phone me back at 09:00 this morning. No call and it's 12:15.
CS
Chantell S's updateReviewer Update
13 Jul 2022, 09:50Vaughn from Samsung Customer Service had been phoning me since 11 July to discuss the matter. Every time they phone me I am either busy in a meeting, with my baby, the phone cuts out or they cannot hear me (despite the fact that I live in a major city). I tried to phone back every time but the number just rings or at times does not ring at all.
BUT Vaughn was trying to help and I appreciate that.
On a 3 way call Samsung Buy & Get claimed that they had sent 3 codes through in January 2022 and February 2022 to my husband's phone, who had also phoned them 16 times. We did not receive anything. I would not be wasting my time with this matter if I had gotten my rewards. Only 3 of the 5 items purchased were approved, despite buying all of them on the promotion. Now I am waiting for the email with the codes.
Thanks Vaughn. I am still highly dissatisfied with Samsung Buy & Get though.
BUT Vaughn was trying to help and I appreciate that.
On a 3 way call Samsung Buy & Get claimed that they had sent 3 codes through in January 2022 and February 2022 to my husband's phone, who had also phoned them 16 times. We did not receive anything. I would not be wasting my time with this matter if I had gotten my rewards. Only 3 of the 5 items purchased were approved, despite buying all of them on the promotion. Now I am waiting for the email with the codes.
Thanks Vaughn. I am still highly dissatisfied with Samsung Buy & Get though.
CS
Chantell S's update13 Jul 2022, 09:50
Reviewer Update
Vaughn from Samsung Customer Service had been phoning me since 11 July to discuss the matter. Every time they phone me I am either busy in a meeting, with my baby, the phone cuts out or they cannot hear me (despite the fact that I live in a major city). I tried to phone back every time but the number just rings or at times does not ring at all.
BUT Vaughn was trying to help and I appreciate that.
On a 3 way call Samsung Buy & Get claimed that they had sent 3 codes through in January 2022 and February 2022 to my husband's phone, who had also phoned them 16 times. We did not receive anything. I would not be wasting my time with this matter if I had gotten my rewards. Only 3 of the 5 items purchased were approved, despite buying all of them on the promotion. Now I am waiting for the email with the codes.
Thanks Vaughn. I am still highly dissatisfied with Samsung Buy & Get though.
BUT Vaughn was trying to help and I appreciate that.
On a 3 way call Samsung Buy & Get claimed that they had sent 3 codes through in January 2022 and February 2022 to my husband's phone, who had also phoned them 16 times. We did not receive anything. I would not be wasting my time with this matter if I had gotten my rewards. Only 3 of the 5 items purchased were approved, despite buying all of them on the promotion. Now I am waiting for the email with the codes.
Thanks Vaughn. I am still highly dissatisfied with Samsung Buy & Get though.