RJ
Reshina J
1 reviews | Active since Aug 2018
07 Jan 2022, 09:55
Samsung Buy & Get Fraustation
We purchased a fridge that came with a R6000 Buy & Get Voucher. The first time we tried to redeem the voucher my husband used his details but the invoice has my details. When he retried with my details it says the serial number was already used. I have called several times to the Samsung Buy & Get and NO ONE can help. The whatsapp chat that they have doesn't even get back to us!!! I am so fraustated trying to get this rectified!
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
07 Jan 2022, 09:59Good morning Reshina ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Jan 2022, 09:59
Official
Good morning Reshina ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
07 Jan 2022, 11:04We have addressed your concerns in the order they were raised.
This matter shall be closed now.
We appreciate you bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung
^NM
Samsung
^NM
Samsung South Africa's reply07 Jan 2022, 11:04
Official
We have addressed your concerns in the order they were raised.
This matter shall be closed now.
We appreciate you bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung
^NM
Samsung
^NM
RJ
Reshina J's updateReviewer Update
11 Jan 2022, 15:36Can you please call me back? I tried calling but it rings for a very long time before someone answers
RJ
Reshina J's update11 Jan 2022, 15:36
Reviewer Update
Can you please call me back? I tried calling but it rings for a very long time before someone answers
Samsung South Africa's replyOfficial
12 Jan 2022, 10:35Please try again calling the number .^NM
Samsung South Africa's reply12 Jan 2022, 10:35
Official
Please try again calling the number .^NM