1 reviews | Active since Jun 2013
Samsung Buy & Get
In December 2020, Samsung had a buy & get promotion which promised me a R4000 voucher on a the purchase of my fridge, valid for 12 months from issue. There was a few procedures to follow and validate the voucher which I followed. I was given a voucher code for my choice of a Comair flight with the necessary details.
Due to covid and other factors, Comair remained grounded with no flights for the most part of 2020 and some part of 2021. I requested a voucher change which was accepted and then denied due to the voucher being extended till September 2021.
For the past 2 months (July and August 2021), Comair has halted all flights, and the 4 week notice to book flights cannot be fulfilled. I have requested feedback from the Buy & Get team with no response.
Is this indeed a **** as others mentioned?
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM