Samsung BUY & GET a ****??

I bought a fredge/freeze at GAME. They gave me a voucher BUY & GET and soon after I got an SMS with a PIN code. I logged on to PROTEA Hotels web site as requested and ever since its only troubles. Protea reservation requested that I, and I did it, call the hotel of my preference KRUGER PARK. That hotel telld me to call Protea central reservation, Protea central reservation told me to call BUY & GET, which in turn told me that their work was done: they supp**** me the voucher number and that's what SAMSUNG paid them for. I go back to Protea central reservation that told me (surprise) they can't help, suggests me to cal their IT (off all people). I did it and (surprise) they were unable to help me. For an experiment I tried to book in about 20 different dates, just in case the dates that I requested were not really available. All the odd 20 or 25 different dates from 1 day to several days were all NOT AVAILABLE. If that is true ( not available) this BUY & GET scheme looks like a ****. Please SAMSUNG clarify and clear your good name from a ****, which at this moment looks to me nothing but.