CP
Christopher P

1 reviews | Active since Feb 2020

25 Feb 2020, 12:46

SAMSUNG BUY & GET

I bought a samsung washing machine in November 2019 and was told by the sales rep at samsung pavillion store that i would recieve R4000 buy & get promotion.

I sent the sms with as per instructions to enter the promotion all before the closing dates. I further submitted photo to buy & get promotion via email. I have phoned numerous times to obtain my R4000 as advertised and the people on the other side of the line have been absolutely useless! this is after waiting on the line for up to 10 minutes to get through to someone.

For me this is a marketing **** and SAMSUNG have not honored their adverti*****t. Would not recommend anyone buys a product with this promotion in mind.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply25 Feb 2020, 14:49
Official
Good day Christopher
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. 
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards, 
SamsungSA:^TM
CP
Christopher P's update25 Feb 2020, 16:11
Reviewer Update
Update: I have received an email with further instructions to follow. I have responded and am awaiting a reply with the voucher codes.