Samsung Buy & Get

Purchased 2 fridges at towards the end of 2017 and received 2 Buy & Get promotional offers. After a tedious process of emails, phone calls, validations and applications I was told to wait 7-10 days for my reward to be generated at which point I would receive a voucher code via SMS. It has been a few months since I received this correspondence and there has been no voucher code sent to me. I followed up with Samsung (Waseema, in particular) a few times and each time I receive the same confirmation that I will get a voucher code via SMS.