EV
Elize V

1 reviews | Active since Jan 2015

12 Apr 2016, 16:09

Samsung Buy and Get == TOTAL JOKE.

This is follow up complaint that started here, 4 weeks ago:<br> http://hellopeter.com/samsung-south-africa/complaints/buy-and-get-buy-and-beg-what-a-joke-***<br> <br> So, regardless of your efforts to get back to me so very quickly after my first complaint. - I'm afraid to say the same story has happened again. <br> <br> A month ago I got a nice phone call, lots of apologies, promises to get back to me on my booking dates in the next day or so - even got another phone call confirming that again on the same day I think, and since then Samsung Buy and Get have been as silent as the grave for the past 4 weeks.<br> <br> Yet again I am sitting here, two weeks before my booked dates (weekend of the 30th), with no clue whether it has even been booked. <br> <br> So I want to sincerely inform you guys to take your useless piece of **** \Buy and Beg\" offer and STICK IT UP YOUR LAZY ASSES. <br> <br> I don't want it any more. This whole thing just makes me angry now. Nothing you do now will make up for the worst customer service I have ever experienced. <br> <br> Don't even bother phoning to apologise. All your staff do is tell empty lies anyway. <br> <br> You are now dead to me.<br> <br> May you rest in pieces. "

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Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Apr 2016, 19:03
Official
Hello Lycress,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref number ***

We have escalated the matter and feedback will be provided to you soon.

Kind Regards

Samsung S.A