SAMSUNG BUY AND GET THANK YOU REWARD

Samsung Buy and Get reward of your choice. I bought a combination Fridge Freeze from GAME on 30 October 2018. Together with the deal was a Samsung Buy and Get offer. “ Buy any qualifying Samsung name appliance and get a THANK YOU reward of your choice.” To redeem the reward the client must sms the product model code etc to 45903. Everything according to the specifications of the BUY AND GET has been done. I receive a sms with a token number which I need to click on a link https://www.buyandget.co.za and enter the token number, which I did. Janice from SAMSUNG uploads ( ********** sent me an email dated 7 November 2018 which stated that they will be in contact within 10 days’ time. A guy from SAMSUNG phoned me on Friday 7 December 2018 and explain to me how to complete the process. Everything has been done before 7 November 2018 according to their specifications to qualify for the reward. Why is it necessary to wait for something you already qualify for? Ten days form 7 November 2018 isn’t 7 December 2018!!! Other people should now about this to prevent them buying a SAMSUNG product with this nothing to offer deal.