Samsung Buy and Get **********!

Samsung’s Buy and Get promotion is a complete scan! We have sms’sed 4 times already without receiving the link to even start the process. We have rewards to the value of R11000 that needs to be claimed.

On phoning the Samsung Concierge service - a lady with the name of Vuyo was incredibly rude and uninformed to answer any of my questions. She could not even send me the link - even though she could see my sms on the system (after lying about that she did not see anything) Now I need to wait another 48hours for a link I will most probably never receive.

Being in marketing myself I have analysed the process and it seems like Samsung is making it almost impossible to get to these ‘rewards’ . I am escalting this to the ombudsman and other media houses. This is a ****! I WILL be sending all my appliances bought back to the store for a refud and replace them with a more deserving brand.