DG
Danielle G
1 reviews | Active since Mar 2020
07 Jul 2020, 11:18
Samsung Buy and Get ****!!
This is by far the WORST customer service I have ever experienced. Due to lack of communication on your end we have lost months worth of vouchers. I have informed them via email and numerous phone-calls that we are not receiving any OTP numbers to redeem our vouchers. Months later they wake up and tell us to read the “terms and conditions”. Why did they not read my emails when I said we weren’t receiving any SMS’s?? This is the biggest **** ever!!!
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Replies (1)
Samsung South Africa's replyOfficial
07 Jul 2020, 11:22 Good day Danielle,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply07 Jul 2020, 11:22
Official
Good day Danielle,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
SS