Samsung Buy and Get ****

Last year December 2015 I bought a dishwasher and Fridge from Samsung Clearwater, Johannesburg. I was advised that I would obtain two return flights based on their promotion, which I subsequently entered prior to the closing date of 31st of December 2015. I received two SMSes confirming that once verification is completed then only will my Pin be sent, to enable me the ability to book flights. As I type this complaint its 5 months later and I am still waiting. In January 2016 I followed up with Samsung and they advised that its still being validated. February 2016 I called as I wanted to book flights for Two Oceans, and I was only advised then that validation had failed as I took images of the serial number on the boxes not the actual appliance. I advised the consultant ****le that the reason why i took images of the serial numbers on the boxes was because the items were in storage and I only bought them earlier on due to the competition closing date. After 3 weeks I received feedback that they would need the images on the appliance, which I provided, and once again I have not received any feedback. When calling into the number *** it is either engaged or I have to hold on for over 45 minutes. The fact that I have to type up a review on hellopeter is unnecessary if companies such as Samsung think they are too good to give decent service. It is for that reason I will never get anything related to Samsung...Absolutely useless on service. God forbid, if they cant even respond to customers on their poor delivery what quality is there in their products. If given the option to return the dishwasher and fridge I would do it at drop of hate.