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Tyler T

1 reviews | Active since Mar 2016

22 Mar 2016, 11:24

SAMSUNG BUY AND GET - ****

Last year I bought a dishwasher and I only chose samsung because of the competition they were running - buy and get. You buy something and get a prize. I had to register on their website and upload my till slip which I did. They came back to me saying there was a problem and I needed to resubmit which I did, another 3 times and emailed them. All my emails bounced back because their mail box was full. The deadline has come and gone to submit till slips so basically I can no longer claim the prize. I feel as though I was coaxed into buying a samsung product which I would not have normally bought. I have tried calling the contact number for the competition and no one answers. At this point I have to believe the whole competition was a ****. I have proof of all the emails I sent - date and time tamped.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Mar 2016, 13:29
Official
Hello tylertrenam,

Hello Tyler Trenam

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number:***

Regards