1 reviews | Active since Jan 2016
Samsung buy and get ****
My last post about Samsung trying to avoid me in connection with the Protea Hotel bookings continues. Samsung notified me after they saw my post on Hellopeter that I will receive an executive answer about my hotel booking in the Western Cape. However, someone did phone me and said they cannot accommodate us in the two hotels of our choice (which we also think is a big lie). I told them to look for any hotel in the Western Cape. I am still waiting for confirmation and vouchers for the hotel and we have 11 days before we depart to Cape Town on our booked flights. Samsung is not honouring any agreement they make over the telephone. They essentially keep on ignoring us about this matter. It doesn't look to us that Samsung is ever going to give us vouchers. We will keep on informing you about the outcome of this case.
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number ***
Regards
Samsung Team
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number ***
Regards
Samsung Team
