CO
Chantelle O

1 reviews | Active since Feb 2016

10 Feb 2016, 08:35

Samsung Buy and Get ****

On 25 November 2015, I was convinced by the Samsung salesman at the the retailer to purchase only Samsung items for my house. I bought a television, fridge, washing machine and dishwasher.<br> I was told that i would get the samsung buy and get offer for each item. I registered before the December 2015 cut off date, received my sms's and completed all the online forms. I received the sms's stating that i will get my voucher in 7days.I got a voucher on 9 Jan 2016 for 1 item. I should be getting 3 vouchers. A samsung buy and get employee has been emailed and asked for assistance, he advised that he needed a better copy of the till slip. This has been sent to him. Since then i have been begging him by email to give me updates or details of someone to assist me. He doesnt even respond to my email.<br> <br> It seems like the samsung buy and get promotion was just to get people to buy their items wit all these promises and then hope they would go away as there isnt any real \get\" in the promotion.<br> <br> This upsets me as i wanted to buy a different and much cheaper brand of items, but was convinced and sold by the itea of the promotion to buy samsung.<br> <br> Its not acceptable. Becareful samsung ****s!"

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Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Feb 2016, 18:24
Official
Hello Poukie,


Dear Valued Customer

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customer division who will be in contact with you in this regard.

We sincerely apologise for the lack of service you have received.
your reference number : ***

Kind Regards
Samsung Team

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